CONDITIONS FOR RETURN OF PRODUCTS

In order to exercise his right of withdrawal, the user must notify Forest of Herbs Ltd. of his intention by first contacting the customer service center at www.forestofherbs-bg.com on tel. +359 884 888 676. Then it is you need to provide us with your name, mailing address, telephone number, order number and e-mail address, as well as your decision to withdraw from the contract with an unambiguous application, which should be sent to e-mail: hello@forestofherbs-bg .com. Please use the opt-out form found in this section.

In case of withdrawal from the contract, the transport costs for returning the goods are at the expense of the consumer. The product should be sent back to the following address: Sofia, Triaditsa district, 48 Solunska Str., By courier service (no cash on delivery), which allows tracking of shipments.

The product must be returned in the condition in which it was received: with attached labels and in the original packaging, to be preserved in good commercial condition (the product must not have traces of use, not torn, scratched, etc.). The integrity and appearance of the packaging / box of the product must not be compromised.

If the wrong product is received, we must be notified by phone and email. It is necessary to enclose the order number in the e-mail, as well as the problem with the product. The notification must be within 7 days from the date of receipt of the shipment.

Upon receipt of the notification, you will be informed of the address to which the product must be returned. The return is at our expense without cash on delivery and must be courier "Speedy".

The amount of the order is refunded by bank transfer, as it is transferred to the customer's personal account within 14 days after receiving the product in our office. When returning the product in the condition in which it was received, we should be notified of the customer's name (as reflected in his bank account) and his IBAN to which to transfer the amount.

CONTRACT WITHDRAWAL AND PRODUCT RETURN FORM

Name ................................................. .........................................................................

 

address................ .................................................. .....................................................

 

phone .......................................... .................................................. .............................

 

e-mail……………………………………………………………………………………………

 

I inform you that I am canceling my order with a number. ......................................

from date................ ............................ for the sale of the following goods ................. ............................................................ .................................................. ..................................

for the following reasons ............................................... ................................................

 

Date: ________________